Help centre

Frequently asked questions

Quick answers to common questions about using TLPay.

How do I access TLPay services?

Use the service pages on this website, dial *150*33# on your phone, or visit a TLPay agent.

What should I do if I need help with a payment?

Contact TLPay with the phone number and transaction details so the team can assist.

How do I become a TL Wakala agent?

Visit the Get Started page and contact the team to learn about the requirements.

Still need help? Contact us.